Innovation Engine Blog

A leading source for innovation thought leadership from the first Agency offering Innovation® services

Design Useful Things: Mobile Financial Services Applications

December 17, 2009 (10:43 AM) by Raff Viton
iphone-app-store-dec-2009-financeTop Free App Store Finance Category Applications December 2009:

 

Bank of America Mobile Banking
Chase Mobile (SM)
PayPal
Discover Mobile

 

The top four free Finance category iPhone apps all have something in common (besides being located in the iTunes store):

 

Practical Functionality

With these four apps users can check balances, look at statements and monitor their finances with no unnecessary add-ons or frills. In other words, the apps are a complement to the already existing online banking sites, not a replacement. And while some users describe these apps as “nothing special,” that’s not necessarily a bad thing. Although mobile devices are quickly becoming a primary means to accomplish tasks, find information and experience media, their very scale and design helps dictate functionality.

 

You wouldn’t use a snorkel mask to go scuba diving. (You wear one so you can explore the ocean—but not to the extent that you would with air tanks and scuba gear.)

 

So what does this say about the future of financial apps?

Although we will be capable of accomplishing more through our mobile devices as technology, bandwidth, and battery life evolves, the medium will continue to dictate the material. Applying for a loan, reading terms and signing a contract on a mobile device simply isn’t practical. Financial apps will allow users to accomplish the tasks they deem necessary on the go. In effect, there will be more financial apps for more financial institutions as the consumer needs grow, but the depth of the apps may not increase at the same speed. Yet, mobile banking and monitoring interfaces will become more intuitive and therefore easier to use—driving mobile banking usership alongside smart-phone technology.

 

Consumers are already considering mobility a factor when deciding on financial institutions. Does the user find functional value in the app? Is the interface user-friendly? These mobility-centric questions will continue to fuel innovation in the financial services decision-making process. One of biggest challenges for the future of financial apps is to, as Mike Maddock puts it in Always Bring Donuts, “Design useful things."

 

Have you seen the new Maddock Douglas homepage?

Follow Maddock Douglas on Twitter

 


read more »

Comments(0)  Email Post  Tagsapp-store mobile commercialization smartphone innovation insights future-trends

Mobile Content Innovation: Consumer Consideration

November 17, 2009 (3:44 PM) by Raff Viton

Smartphones are everywhere. But what about smart content? Last week, we talked about the importance of strategy and insight. And now, it’s time to explore the ultimate creative commercialization frontier: mobile whitespace.

 

Many have done it before, that is, faced the “White Bull,” also known as the blank page. Only now, in the digital age, we’ve been presented with mobile whitespace, the gift of nearly unlimited digital possibilities that fit in the palm of your hand. What we choose to fill it with today has the potential to revolutionize the mobile space for years to come. With the purchase of two billion apps to date, we know that content is the lifeblood of anything worth paying attention to. And now, we also know that useful and interesting content gains more traction and leaves a greater brand imprint. But let’s go beyond that. Let’s talk targeted innovation.

 

For those of us without Tivo or DVR watching a favorite show, we’re bound to see the same thirty-second spot at least more than once. After the third time, you may be annoyed. Granted the strategy behind this placement is brand penetration, there’s a big problem: if anyone is interested in purchasing the commercialized service or product, they’re probably in one of many buying stages. And if they’re receiving the same singular message that is anchored to one stage, over and over, the brand loses relevancy. This content strategy is the equivalent of asking a multitude of various questions about the product and receiving the same answer, over and over—whether or not it makes sense.

 

To make a purchasing decision, people want more pertinent information, not the same set of facts. And in the mobile realm, we have an extraordinary opportunity to give people information they may want or need to assist them in making a purchase. Mobile content is faster—replacing a message is no longer a month long conundrum. And if customers are interested in a set of products and choose to opt in, we have the information we need to help them, instead of pushing one message into their faces, hoping for the best. After all, just as Apple puts it: Smartphones are “solving life’s dilemmas, one app at a time.” Why not help solve the purchasing decision dilemma?

 

Now is the time to innovate in this space and to turn insights into relevant realities. Now is the time to truly consider the consumer. And with mobile technology literally ramping up, we have the chance to do something revolutionary.

 

Next week, I’ll be discussing the emerging technology driving mobile innovation. Tune in next week to see what’s next and why.

 

Have you seen the new Maddock Douglas homepage?

Follow Maddock Douglas on Twitter

 


read more »

Comments(1)  Email Post  Tagscommercialization smartphone insights innovation mobile

Mobile Innovation: Always Remember, Strategy First

November 11, 2009 (2:04 PM) by Raff Viton

Innovation opportunities within the mobile arena are major game changers. With the proliferation and widespread adoption of the smartphone, brands are faced with a wide range of possible solutions and strategic choices when attempting to fill in this commercialization whitespace. Although auto brands like Volkswagen and Audi have already seen considerable success integrating their brands into the mobile spaces by leveraging the popularity of mobile gaming, for many others, the mobile waters can be tricky to navigate. Pepsi’s app “Before You Score,” a mobile interface designed to help adolescent boys and young men target different “types” of women, “score” and then share their experiences on Twitter and Facebook, received so much negative feedback from both women and their target audience that Pepsi eventually pulled it. In this consumer-driven market, what makes mobile advertising successful—and what makes it a liability?

 

Strategy

Accurate insights and up-to-date data are crucial to great brand strategy.

Without it, brands end up overestimating the needs, desires and attitudes of their target market. And that, as we all know, ends up in near disaster. Mobile marketing is one of the most recent developments in the means of delivering the message, and for many it can be an innovative medium to build on. However, a foundation of solid research that supports an actual need is required to build something of worth—to the client and the consumer.

 

Content

We’ve all heard “content is king,” but what is content? For mobile advertising, the content is the medium within the medium.

People are great at avoiding, skipping, or just plain ignoring ads—why shouldn’t they? What value does a logo bar on an RSS feed add to the lives of your target audience? Probably not much. To successfully penetrate the mobile space and your target market, brands have to add value to peoples lives and give them something they want or need to use or see. The method of delivering relative content has become part of the content in the mobile space.

 

The numbers are there—mobile phone use, and smartphone use in particular is increasing dramatically. Are you prepared to innovate and ride the next commercialization revolution?

 

Have you seen the new Maddock Douglas homepage?

Follow Maddock Douglas on Twitter
read more »

Comments(0)  Email Post  Tagscommercialization smartphone insights innovation mobile